Customer service introduction
The sales and service personnel have rich maintenance experience, on-site training in Sadik's original factory and practical experience in the manufacturing process. They can provide customers with all-round application consulting services, training, machining process analysis and various fault maintenance of CNC machine tools before and after purchase;
The company has undertaken all kinds of CNC machine tool overhaul business. The company has a material reserve warehouse and has a large number of common maintenance materials for all kinds of machine tools, which can provide customers with the fastest and high-quality service;
The company regularly holds professional knowledge and skills training to improve the quality management of technicians and meet the continuous needs of the market and customers;
The company has spent a lot of money to equip advanced laser detectors and various machine tool related testing tools. The machine tool overhaul tools are fully equipped, which can quickly and quickly provide customers with all-round after-sales service and maintenance;
The company also has its own trial processing workshop, which can provide customers with all-round services before and after purchase. Special service vehicles provide customers with efficient and fast services, and strive to solve their problems within 24 hours.
Main functions
•8hours/7-day service
• After sales service coordination headquarters
• New machine installation and commissioning
• Provide inspection and maintenance services to users
• Free technical support
• Preventive maintenance
• Machine tool overhaul business
Warranty service
• The Seller shall send personnel to the buyer's location to guide installation, commissioning, acceptance and training; The machine tool can be put into formal use only after it is accepted according to the accuracy inspection table;
• The warranty period of the whole machine tool shall be 12 months from the date of delivery and acceptance, and the machine tool shall be provided with lifelong paid service.
• During the warranty period, the Seller shall be responsible for supplying damaged parts free of charge。
• After the warranty period, the Seller shall guarantee the supply of accessories and be responsible for replying to maintenance technical consultation and repairing by others.
•Response time: the personnel of the maintenance center shall respond within 8 hours after receiving the call for repair and arrive at the site within 48 hours.
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Address:
No. 1, Xingye ninth Road, Chencun Town, Shunde District, Foshan City, Guangdong
Free service telephone:
0757-23311939
18123531676